FormFactor offers SELECTShip service for customers in the U.S. With a flat rate, FormFactor will take care of all door-to-door delivery logistics, including U.S. importation services.
Download our SELECTShip Flyer or call your local FormFactor office for details.
No, because our products are customized and configured to your specifications, your shipment sizes are unique to your
order. This means that we are unable have the shipment weights and dimensions until the order is packed and ready
for shipment.
Yes, in most cases we can help. Please let us know what these special needs are when you are submitting your
purchase order and we can discuss in more detail.
Yes, in some cases. We see the simplest of requests to the most complex. For example, it could mean that you need
special riggers scheduled because of your facility layout. We encourage you to tell us as many relevant logistical details
for moving a large shipment from a truck to the intended space as early in the process as possible. You have the details
about the sizes of your doorways, elevators, etc. We can alert you to additional charges after we know your requirements.
Please submit your question to [email protected] and a service technician can answer your questions.
Yes, in some cases you will; but it depends on the size of shipment. If you don’t have one, we can deliver to you with
special lift gate equipment. Please just let us know at time of order.
If you have special dock hours please let us know. We will be able to arrange delivery based on your hours of operation.
It is typically included in a service installation by the field technician.
All transit times are estimates.
You will have a choice between 'collect' and 'selectship'.
Yes.
Your Sales Representative will indicate the shipment origin on your quote.
No, you will need to work with the service provider that you chose for the shipment to assist you.
No, you will need to work with the service provider that you chose for the shipment to assist you.
No, SELECTShip service utilizes FormFactors’s preferred service provider only.
Warranty issues are handled outside of this program, but are included in the terms of sale. Out-of-warranty issues are
not covered by this program, and are not included in the original sale. If you need logistics services for non-warranty
repairs, contact [email protected].
Yes, you only need to contact [email protected] and they can provide you with tracking information.
No, this is a flat rate service to simplify the quoting and buying process.
Yes. Please provide accurate contact details, including your email address.
Please contact [email protected] when you have any questions. This email will connect you with a team comprised of Logistics, Sales and Service professionals that can get you the answers you need.
No, this is a pilot program that includes import formalities with U.S. Customs into the United States of America. At this time, FormFactor is not legally registered to perform imports into Canada.
No. At this time, this is a pilot program limited to the contiguous United States.